Privacy Policy
This Privacy Policy explains how Memo Casino collects, processes and protects personal data of players located in the United Kingdom. The platform operates in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act. By registering an account, players acknowledge that their personal information will be processed as described below.
Information Collected
During registration and ongoing use of the platform, the operator may collect personal data necessary to provide gambling services and comply with legal obligations. This may include identification details, contact information, financial data and technical usage information.
- Full name, date of birth and residential address.
- Email address and telephone number.
- Payment method details and transaction history.
- Identity verification documents.
- IP address, device information and browsing activity on the platform.
Purpose of Data Processing
Personal data is processed for legitimate business and regulatory purposes. This includes account administration, identity verification, fraud prevention, payment processing, responsible gambling monitoring and compliance with anti-money laundering obligations. Data may also be used to improve platform functionality and customer support services.
Legal Basis for Processing
Processing is carried out on the basis of contractual necessity, legal obligation, legitimate interest and, where applicable, player consent. Where consent is required for specific communications, players may withdraw consent at any time through account settings or by contacting customer support.
Data Sharing
Personal information may be shared with trusted third parties where necessary to operate the service or comply with regulatory requirements. This may include payment processors, identity verification providers, regulatory authorities and fraud prevention agencies. All third parties are required to handle data securely and in accordance with applicable law.
Data Retention
Player data is retained for as long as required by regulatory obligations and operational needs. UK gambling regulations may require certain records to be stored for a defined minimum period even after account closure. Once retention requirements expire, data is securely deleted or anonymised.
Data Security
The platform implements appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. These measures include encryption, secure servers and restricted internal access controls.
Player Rights
Under UK data protection law, players have the right to access, correct or request deletion of their personal data, subject to regulatory limitations. Players may also request restriction of processing or object to certain uses of their data. Requests can be submitted through customer support channels.
Marketing Communications
Marketing messages may be sent where players have opted in to receive promotional communications. Preferences can be updated at any time within the account settings. Withdrawal of marketing consent does not affect the processing of data required for regulatory or contractual purposes.
Cookies and Tracking Technologies
The platform uses cookies and similar technologies to enhance user experience, analyse traffic and support security functions. Players may manage cookie preferences through their browser settings. Disabling certain cookies may impact site functionality.
International Data Transfers
Where data is transferred outside the United Kingdom, appropriate safeguards are applied to ensure that personal information remains protected in accordance with UK data protection standards.
Policy Updates
This Privacy Policy may be updated from time to time to reflect legal or operational changes. Continued use of the platform after updates indicates acceptance of the revised policy.